- A Studio Fee will
be charged to each painter. This is irrespective of the number of
items painted or the type of item. The Studio Fee is £4.50 per adult
painter and £3.50 per child. A Family Studio Fee (2 adults and 2
children) is available at £14 with additional adults charged at
£3.50. Studio Fees are not charged to Clay Friends members.
- Each Studio Fee
covers Studio time and resources. There is no time limit and one
return visit is covered to complete a piece. Further visits to work
on the same piece will incur a new Studio Fee per visit.
- If new pieces are
started during a return visit a new Studio Fee will be chargeable.
- It is not
permitted to paint items brought in from outside The Clay Studio. We
do not fire items painted elsewhere.
will be held for two months from the date of first painting. If you
are having trouble returning we will hold items longer if we are
- The Clay Studio is
a Paint Your Own Pottery studio. Staff are available to advise as
appropriate. Staff may not be able to correct mistakes made with
- All new painters
are given an induction on how to use the paints, etc. The Clay
Studio cannot accept responsibility for pieces where guidelines have not been followed.
- The Studio Fee
includes use of all "standard" paints. Specialist paints and
resources such as special glazes are charged as used according to a
separate price list.
- There may be minor
colour variations on pieces according to how they have been painted.
Minor imperfections are a result of the handpainted nature of the
pottery and the natural state of the clay.
- Pottery is
fragile. Any breakages will be charged at the full shelf price plus
- When a piece is
completed The Clay Studio staff will give an estimated date when we
expect the piece to be glazed and fired ready for collection. This
is normally 4-5 working days after the piece has been completed. It will
normally be available after 11am on this date. If there is any delay
our staff will endeavour to call in advance.
- The estimated
date is not a guarantee of the completion date. The nature of the
product and the firing process means that a degree of flexibility
may sometimes be required. For this reason we recommend that items
required for a specific day are painted at least two weeks in
- Glazed and fired
pottery will be held for six months from the date of first painting.
- The Clay Studio
cannot take responsibility for how items are handled or used once
they have been collected. Pottery is fragile and will chip or break
- The Clay Studio
can advise on the use of items in ovens, dishwashers, microwave
ovens and outdoors.
Courier and Postage
- We are happy to send completed
pottery by post or courier on request, The cost of this is available
from or staff and will depend upon what has been painted.
- If an item has not been received
within two weeks it is important to contact us immediately so that
we can contact the courier company within their normal terms.
- We recommend providing a telephone
number and e-mail address so that the package can be more easily
tracked. We are happy to supply the courier company's tracking
- The Clay Studio's liability ends
when the parcel has been delivered intact according to the courier
company's tracking. Damaged items should be notified within 24 hours
of delivery and no later than 26 days from the date of despatch so
that the courier company can be contacted within their terms.
- Bookings are not
normally necessary to paint at The Clay Studio. The Clay Studio
recommends booking for groups of five or more so that appropriate
tables can be reserved. Bookings are also recommended for First
Impressions Clay Imprints and Plaster Outprints.
- For bookings
outside normal opening hours and for parties a deposit is required.
For a birthday party this is 50% of the expected painting cost. For
other parties and group bookings there is a set deposit of £50. This
deposit is refundable against the cost on the day except.
more than 14 days in advance – full deposit refund.
4-13 days in advance – 50% of deposit refund.
within 3 days – no deposit refund.
- Please note
that The Clay Studio is not currently accepting briefs for bespoke
commissions except wedding platters.
- Full payment is due at the time of briefing.
A commission will not be started until full payment has been
received. An expected completion date will be
given. The Clay Studio staff will call once the piece has been
- As these are
bespoke pieces they cannot be changed once work has commenced.
The Clay Studio staff will not make any alterations to the original
signed-off brief unless requested before painting has commenced.
- The expected
completion date is an estimate due to the nature of the process.
This is usually at least one week before the actual due date to
enable any corrections to be made and to allow for any kiln firing
problems. For this reason we recommend that items that have a
specific due date are briefed well in advance.
- Commissions will
not normally be accepted with a deadline of less than two weeks.
- Commissions that
do not have a deadline date will be completed in the order in which
they were briefed.
- First Impressions
Clay Imprints usually take 5-6 weeks from when the imprint was made.
Plaster outprints usually take 3-4 weeks from when the print was
made. Silver Clay Jewellery is usually available for collection
after 1-2 weeks. The actual time required can vary for a number of
reasons due to the nature of the processes used. Our staff will call
when an item is complete and ready for collection.
- Workshops are offered on an
inclusive basis with all materials, tuition and Studio Fees
- We will not normally allow pieces
other that the highlighted piece to be painted in workshops as the
project will have been designed for a specific piece. If we do allow
the project to be completed on an alternative piece we cannot
guarantee the results and the painter must accept full
responsibility should the piece not turn out as expected.
- Clay Friends membership is valid for
twelve months. A reminder is usually sent about two weeks before
renewal is due.
- Clay Friends membership is for
individuals and for named members of a family. Membership cannot be
refunded or transferred.
- Membership commences on the date of
purchase of the benefit. Voucher are also available for memberships
- Members may be asked to produce a
membership card when painting to claim benefits under the scheme.
- Membership ensures no payment of
Studio Fees during the year. Pottery paid for by a member but
painted by a non-member will incur a Studio Fee including pieces
commenced by a member.
- Members benefit from one
drink per session when starting a new piece. One complimentary drink per
session. This is most easily described as one complimentary hot drink when a
Studio Fee would have been payable. The complimentary hot beverage
is not valid on "free" pieces.
- The complimentary hot drink is valid for that
painting session only and may not be carried over to a future visit.
- Bisque “additions” are not counted
as pottery pieces.
- All members receive 10% discount on
the marked prices of items such as crystal glazes and on Painting
Academy Workshops where there is an “all-in” price.
- Where members introduce a new member
both are entitled to a voucher for a free “standard” mug or side
plate. This voucher cannot be taken as credit against other items.
The Clay Studio reserves the right to
amend our Terms & Conditions from time subject to business needs.
Last updated: December 2015
© The Clay Studio 2006-2017